They Soled My Soles for Rock and Roll!
When the sole of the Clarks oil tanned leather shoes I have been wearing for two years now split from one side to the other, I set about trying to find a new pair. Imagine my chagrin when I discovered that they no longer make the style I like. I called Clarks to see if there was any way I could order a pair out of old stock, but there were none to be found. I explained my predicament, and they sent me the replacement pair of my choosing free of charge. Hoorah for fine customer service, but these were not my old favorites. I did some research, and I found Resole America.
According to www.resole.com, they are the exclusive factory authorized refurbishing center for Clarks. Because the shoes were discontinued, they were unable to find a direct replacement sole. What they did, however, was to shave down the old soles and glue on Vibram soles with a tasty tread pattern. There is a visible seam, but those of you who know me know I don’t give a rusty rip as long as they perform. I am looking forward to putting some miles on them. A good pair of boots or shoes is expensive; a good pair that is well broken in is priceless. The fine folks at Resole America were even good enough to kick me a discount for telling you about it. Other advertisers take note!
1 response so far ↓
1 Theresa // Dec 17, 2010 at 4:10 pm
Hooray for good customer service. A very rare commodity to find today. Thanks for letting us know about two companies that really care about their customers. I’ll be sure to share the info with others.
PS. You’re looking good there, Michael!
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